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FAQs
We’ve put together a library of our customers’ most frequently asked questions for you. If you don’t see the answer you’re looking for, simply send us an email to info@hannashandiworks.com or call one of our knowledgeable Customer Service Representatives at (800) 899-7009.
We are here to answer your calls Monday through Thursday, 8:30 a.m. to 5:00 p.m. (CST) and on Fridays from 8:00 a.m. to 4:30 p.m (CST). We are closed Saturdays and Sundays.
How do I register?
Click on Sign Up beneath Retailer Login. Once you have filled out and submitted your information, you will receive a response within 24-48 hours confirming your online account including user ID and password.
Why do I need to register?
We have undertaken a number of initiatives to make our web site and the information on it more secure. This is important as we are a wholesale company and sell only to approved retailers.
I’m already a customer, why do I need to register?
As previously mentioned, we’ve been working hard to make our web site a more secure shopping environment for our customers. This allows us to keep our customer information better secured over the internet and also allows us to give access only to valid retail companies.
What should I do if I forget my password?
Email info@hannashandiworks.com or call us at (800) 899-7009 and one of the Customer Service Representatives will assist you.
How does my order ship?
Our primary means of shipping is UPS.
How do I place my order?
To place your order:
- Call us at (800) 899-7009 and place the order over the phone.
- Fax your order to (816) 373-8165. Click here to download our order form.
- Order online by logging in to view and purchase products.
Why can’t I view your product online?
Since we are a wholesale company we can only sell to valid retailers/ businesses. Once you have registered and been issued an ID and password you will be able to access our products.
I’m concerned with companies selling my information to marketing firms, etc. Will Hanna’s sell or solicit any information about me?
We guarantee not to sell or solicit any customer information, email addresses or products purchased to other companies. We do not participate in any type of soliciting.
When do your catalogs come out during the year?
Spring 1: November or December
Christmas/Fall 1: March or April
Spring Sale: April
New E-day/Christmas/Fall 2: July or August
Christmas/Fall 3: October
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