We’ve put
together a library of our
customers’ most frequently asked
question for you. If you don’t
see the answer you’re looking
for, simply send us an email to
info@hannashandiworks.com
or call one of our knowledgeable
Customer Service Representatives
at (800) 899-7009. We are here
to answer your calls Monday
through Thursday, 8:30 a.m. to
5:00 p.m. and on Fridays from
8:00 a.m. to 4:30 p.m. We are
closed Saturdays and Sundays.
-
How do I
register?
- Click
on Account Login then
on Register under the
‘New Customer’ tab. Once
you have filled out the form
click Register and
within 24 hours you will
receive a response back
confirming your online
account including user ID
and password.
-
Why do I
need to register?
- We
have undertaken a number of
initiatives to make our web
site and the information on
it more secure. This is
important as we are a
wholesale company and sell
only to approved retailers.
-
I’m
already a customer, why do I
need to register?
- As
previously mentioned we’ve
been working hard to make
our web site a more secure
shopping environment for our
customers. This allows us
to keep our customer
information better secured
over the internet and also
allows us to give access
only to valid retail
companies.
-
What
should I do if I forget my
password?
- Call
us at (800) 899-7009 and one
of the Customer Service
Representatives will assist
you.
-
How does
my order ship?
- Our
primary means of shipping is
UPS.
-
How do I
place my order?
o
There are a couple of
ways to order.
·
Call us at (800)
899-7009 and place the order over
the phone.
·
Order online by using
the Online Store button at
the top of this page. After
selecting Online Store go to
Account Login and enter your
ID and password. Once you have
logged on you can click on different
departments and browse, selecting
the products you like and adding
them to your cart.
o
This is simply a place
for you to store product you are
interested in buying at a later
date. You can go to your wish list
and add those items to your shopping
cart at any time. We are currently
still working on the Wish List
so as you add products they will
automatically drop off your List.
We hope to have this fixed soon!
o
Since we are a
wholesale company we can only sell
to valid retailers/ businesses.
Once you have registered and been
issued an ID and password you will
be able to access our products.
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